What’s in My Business Bag | Up and to the Right | Episode 029

Posted Leave a commentPosted in Podcast

Livestream RecordingListen & Download Show Notes Productive mobility allows us to add value to our businesses when we aren’t in the office. This gives us the freedom to work from a wider variety of locations improving our quality of life. But how do we make the most of this time? I’ve been using this kind of mobility for quite a while now and I’ve developed a kit that really works for me that I thought I’d share with you. Let’s get mobile! Read More

Export Control for Small Business | Up and to the Right | Episode 028

Posted Leave a commentPosted in Podcast

Livestream RecordingListen & Download Show Notes At Beyond 50 Percent we currently do geographically narrow sales and marketing and no export occurs. At my pulsed power company, Directed Energy, it’s a different story. Our products are classified as EAR99 which generally means that no license is required for export. Due to the nature of our products and the variety of potential research, scientific, commercial and yes… defense applications for which they may be used we have to take specific steps when exporting our products. Does export control apply to small business? What are some key concepts you need to be aware of? Are there… let’s say… 3 things you could do to get yourself on the road to compliance? Let’s find out! Read More

Good Policy Bad Policy | Up and to the Right | Episode 027

Posted Leave a commentPosted in Podcast

Livestream RecordingListen & Download Show Notes I’m on a mission to stop structured ineptitude this week and I have my sights on policies! It makes me crazy when I get on the phone, chat, personal conversation or email exchange that results in the customer support person on the other end is basically hogtied so they can’t actually assist me in solving my problem. “I’m sorry… I don’t have access to that information…” “I’m not allowed…” “I spoke with my manager and he/she said ‘No.'” “We can’t do that…” Yeah it goes on and on and I know you’ve heard them and like me you’ve walked away from the exchange feeling disappointed and powerless (angry would be understandable as well). As business owners we might like to keep our options open and shy away from policies and justify that with experiences like I’ve described here. Again, that’s completely understandable but is there a place for the structure and streamlining that policies provide that avoids the pitfalls of abysmal customer service? Let’s find out! Read More