When Should I Hire a Consultant? Hiring a consultant is bringing an ‘outsider’ into your business and can be an intensely personal experience. What’s in this episode for you?! When should you hire a consultant? We’ll talk about hiring consultants in small businesses and my own 2020 adventure in bringing help into my own business. There are 3 consultants every business owner should have… what are they? You’ll find highlights below. Watch the livestream recording or listen to the podcast version on your favorite podcatcher for all the details!
Jeff Allen Owner of Allen Service, Plumbing, Heating, and Air Allen Service, Plumbing, Heating & Air has been a part of the Northern Colorado business landscape for 59 years. In my interview with business owner Jeff Allen, of Allen Service, he shares his decades of small business experience on: Operating as an ‘essential business’ Employee safety and COVID-19 Zero contact in-home services Indoor air quality Remote working for employees Yep… Jeff and I covered a lot of ground… Let’s pivot to profit! Interview | Jeff Allen, Owner of Allen Service, Plumbing, Heating, and Air Jeff, his brother Mike, and the team at Allen Service, Plumbing, Heating, and Air, have been operating as an ‘essential business’ through the current crisis. A small business succeeding during the COVID-19 pandemic, Jeff and his team prioritize employee and customer safety while still providing quality services. I’ve always thought that heating, ventilation, and air conditioning (HVAC) systems in our homes were for comfort and convenience. I learned from Jeff that our indoor air often has more contaminants than the outside air and that modern HVAC systems can clean the indoor air we breathe, making it safer. They have been able to not only operate during the current crisis but offer products that can reduce the contaminants and contagions in our homes. As you can imagine, after nearly 60 years in business Allen Service has been through a lot, and Jeff shared his experience and practical action you can adapt to your business situation. Contact Jeff & Allen Service Allen Service, Plumbing, Heating, and Air “The name you know and trust.” 970-286-0359 https://www.allenservice.com/ A Brief History of Allen Service in Northern Colorado Jeff introduced us to Allen Service as the name you know and trust in plumbing, heating, and air in Northern Colorado, serving residential (non-commercial) customers. After nearly 60 years as a local small business, it was interesting to hear how and why they chose to move away from commercial customers. One of the key takeaways was they have optimized their business, processes, and training to focus on and deliver the best possible service for a specific customer segment. By concentrating their efforts, they have been able to grow their business consistently while maintaining high-quality service. Allen Service as an Essential Business Colorado classified the plumbing, heating, and air conditioning industry as ‘essential’ during the economic shutdown. This designation allowed Jeff and his team to hone their business processes to deliver critical services during this challenging time in a way that has minimized the risk to Allen’s customers as well as their team members. As we all spend more time in our homes to reduce our exposure to the pandemic, we become more aware of issues related to our HVAC or plumbing systems, which Jeff and his team can address safely. Additionally, as I mentioned earlier, I learned that our indoor air quality is often lower than the air quality outside. There are modern solutions that can reduce allergens, contaminants, and even contagions from our […]
Being a small business owner is challenging in the best of times. During periods of economic uncertainty the challenge of how small business owners manage crisis becomes more difficult. In 2020 we’re faced with those economic concerns but they are combined with a serious global pandemic and the groundswell of social and cultural shifts. Any one of these would be stressful enough on its own but combined it is understandable that many of us are under a great deal of stress. Where do we go for ideas on small business crisis management? Each other of course! Social distancing has, in large measure, removed some of our traditional coping tools, many recreations and social support. I hesitate to use the term ‘unprecedented’ which seems to be getting thrown about; however, it’s clear that we are living in a difficult time. As I thought about all of this I wanted to find a way to pull back the curtain on our isolation. Rather than just finding solace in shared difficulty I wanted to produce a show that allowed business owners to share their own experiences dealing with crisis and thoughts with other owners as well as share with the customers the best way to safely support local businesses. Let’s pivot to profit! Introduction to the Pivot to Profit Segment – How Small Business Owners Manage Crisis In this first episode of my new segment I just want to let listeners know what to expect and share a bit of my own experience on the two businesses I own and operate. My Three Goals: You are NOT Alone! Share Experience & Successful Actions Share Safe Ways to Conduct Business First of all the regular episodes of Up and to the Right will continue. Pivot to Profit is a supplementary audio only production designed to complement the regular show. The focus of Pivot to Profit is to have real, on the ground, discussions with business owners just like you. I want to make sure that business owners know that they are not alone during this difficult time. There are a lot of us out there coping with similar problems. We can learn from each other and that’s a huge part of the value of this segment. The second piece is the opportunity to share actions both successful and less so in order to help each other learn and grow and continue to operate during this crisis. Finally, I want to provide business owners the chance to share safe ways for their customers to purchase products & services. This may provide listeners with ideas for their own business as well! My COVID19 Experience (so far) As you probably already know I own and operate two distinctly different companies; Directed Energy & Beyond 50 Percent. Directed Energy provides high voltage & high current pulsed power equipment for a variety of international markets. It’s a niche business but relies on the international economy and the needs of a relatively narrow list of customers. Beyond 50 Percent is […]
Livestream RecordingListen & Download Show Notes Profit is often heard as a four letter word. As small business owners that want to offer products and services that create a lasting and positive impact in the lives of our customers as well as our own… we have to get comfortable with profit. Profit is not something you take from your customers. Profit is the consideration you are given for the improvement of your customer’s lives over the cost of having done so. That value can come from the creation of a product from raw materials, the delivery of a service or maybe even in offering a product in a location. In this episode we’re going to talk about establishing an appropriate profit margin for your business that you will be comfortable with as an owner, which fits into the goals you have for your business and is going to meet the expectations of your most ideal customers. You might want to refill your coffee now! Let’s get comfortable with profit! Read More
Livestream RecordingListen & Download Show Notes You’ve heard that statistic that 50 percent of companies go out of business within five years… well an article by the National Federation of Independent Businesses (NFIB) 82% of those failures can be attributed to cash. The role of cash in business is often underestimated and misunderstood. Let’s get liquid! Read More