Good Policy Bad Policy | Up and to the Right | Episode 027

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Livestream RecordingListen & Download Show Notes I’m on a mission to stop structured ineptitude this week and I have my sights on policies! It makes me crazy when I get on the phone, chat, personal conversation or email exchange that results in the customer support person on the other end is basically hogtied so they can’t actually assist me in solving my problem. “I’m sorry… I don’t have access to that information…” “I’m not allowed…” “I spoke with my manager and he/she said ‘No.'” “We can’t do that…” Yeah it goes on and on and I know you’ve heard them and like me you’ve walked away from the exchange feeling disappointed and powerless (angry would be understandable as well). As business owners we might like to keep our options open and shy away from policies and justify that with experiences like I’ve described here. Again, that’s completely understandable but is there a place for the structure and streamlining that policies provide that avoids the pitfalls of abysmal customer service? Let’s find out! Read More

Moving Your Business | Up and to the Right | Episode 026

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Livestream RecordingListen & Download Show Notes Well the 2nd Livestream went great… except that I streamed it on the wrong Youtube channel! Noob mistake #1. I also forgot to record the audio separately so I had to rip it from the stream. It worked but not quite the quality I shoot for. In this livestream/episode I wanted to talk about what it takes to move a small business from one location to another and some of the things you need to keep in mind as you go through the process. Let’s talk about the 6 P’s of moving! Read More